Salesforce has formally introduced Agentforce 360, a comprehensive next-generation artificial intelligence agent system meant to integrate human operations, data, and AI into a single operational core. Coming before Dreamforce 2025, the announcement aimed to put Salesforce in a more bold position in the increasingly competitive business AI environment.
Fundamentally, Agentforce 360
Agent Script, a human-readable JSON-based logic language that enables companies to clearly express conditional actions and control agent choices, is one of the main innovations. The platform also unveils Agentforce Voice
To get the system running, Salesforce has also introduced Agentforce Builder, which lets users from a single interface create, experiment with, and deploy AI agents. The design stresses agent reasoning’s traceability, live debugging, and low-code processes. Behind the scenes, Data 360, previously Data Cloud, drives what Salesforce describes as ‘Intelligent Context
Slack is given particular consideration in this design; it is seen as the agentic operating system, a conversational front door where agents and staff may engage, extract information, and act without exiting messaging streams. Salesforce notes strong early traction: Agentforce 360 already serves over 12,000 clients, including well-known brands such as Reddit, OpenTable, and Adecco.
Still, the debut happens among intense rivalry. Rapid improvement of their artificial intelligence skills is being made by rival suppliers, including Microsoft, Oracle, and Aurasell
